Help/FAQ

1,

Shipping and Delivery

 

How long does shipping take?

Orders typically ship within 1-2 days. Shipping times vary based on the individual store and destination.

To view estimated shipping times for your orders, please visit your Order History and choose “Where’s My Package?” for more information. You can track your package’s delivery progress at any time from this area.

How can I track my order?

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order History.

Click on “Where’s my package?” to view your order’s estimated date of arrival and tracking history. Please note, depending on how the store ships your order, there may not be tracking information available.

How much does shipping cost?

We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple stores, shipping costs are applied separately by item ordered.

Where does my order ship from?

Wish is a global platform, connecting customers with stores from across the world. Your order could ship from a variety of locations depending on the store’s location.

How do I change my shipping address?

Before placing your order on Wish, you can change the shipping address directly in your shopping cart.

If your order was placed within the first 8 hours, you can go to your Order History and click “Change Shipping Address”.

Once your order has shipped, it’s no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.

 

 

2,

 

Returns and Refunds

How do I return a product?

Returns – Consumers in the European Union can return any items, except Excluded Items, within 14 days of receiving the item.  Excluded Items include DVDs and software or body or hygiene products, such as creams and lotions, where the seal has been broken.

  • Costs of Returns – Unless the merchant shipped the item in error or the delivered item is damaged or defective, the consumer must pay the costs for return shipping.

Withdrawal/Cancellation – Consumers in the European Union can cancel a purchase at any time between the time of purchase and 14 days after receipt of the item.

  • Costs of Returns – If the purchased items have been shipped before the cancellation, the consumer must pay the costs of return shipping.

Method – in order to initiate a return or cancellation locate the order in your order history and click customer support.

Return of funds – after receipt of a returned item, Wish will return to the consumer the amount of the purchase and the standard shipping fees applied (to the initial shipment to the consumer). Any fees incurred for special or expedited shipping will not be refunded. Unless you select an alternative, such as Wish Cash, refunds will be credited to your original payment method.

 

Can I exchange an item?

Unfortunately, we currently don’t offer item exchanges. We may be able to help replace an order if it doesn’t meet your satisfaction. Please contact Wish Customer Support for more help.

How do I cancel my order?

You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive.

If your order was placed within the first 8 hours, you can go to your Order History and click “Request Refund”.

After clicking this option, your order will be cancelled and no charges will occur. If your order has already been processed, you’ll be covered under our Return Policy.

 

What’s the status of my refund?

You can check the status of your refund by visiting your Order History. It may take 5-10 business days for your refund to process back to your original form of payment.

If you’re still having trouble finding your processed refund in your account, we recommend contacting your bank or payment provider for more information.

If you paid using EBANX OXXO, your refund may show as one of the following:

  • a credit returned to your EBANX account
  • a money transfer to the bank account linked to your EBANX account

For more information on how EBANX OXXO payments work, please visit: www.ebanx.com/mx/ayuda/pagos/boleta

Can you issue my refund to a different card if my card is cancelled, lost, expired, or stolen?

We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please review our Return Policy.

We recommend that you contact your card issuer for help with receiving a refund if your card was replaced.

I cancelled my order. How will I receive my refund?

Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won’t see a refund in your account.

 

 

3,

 

Payment, Pricing & Promotions

What payment methods does Yombar .com  accept?

We currently accept payments through the following payment providers:

We cannot accept cash, bank transfer, or payment in instalments. Please note that the list of available payment methods may change depending on which country you are in, what platform you are using, and all payments are made in EURO / U.S. dollars.

What currency does Wish sell in?

Youbar.com displays prices in USD . The currency may change according to where you are located at the time of purchase.

If your credit card is used for a payment in foreign currency, most banks will allow you to pay, though they may charge a fee for this service. Please check with your bank to see if you can make international payments.

Does Yombar charge for customs, taxes, VAT, or any other extra fees?

Yombar.com does not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.

Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.

VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.

Currency Conversion: Although all items are displayed in your country’s currency, each transaction is charged under US dollars.

Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.

How do I change my credit card or payment information?

Your billing information is completely secure on Wish. If you’d like to delete your billing information, please follow the steps below.

  1. Visit Settings
  2. Click “Payment Settings” on the left panel
  3. Click “Delete” under Billing Details

Once you place a new order, you’ll be asked to enter your updated payment information at check out.

 

Unfortunately, if you exit out of the app, click back or don’t complete it fast enough, the free gift offer may expire. Keep in mind that we’re unable to cover shipping fees and you may need to provide a payment method to cover the order total.

What are rewards?

Rewards and gift cards can be applied toward eligible items sold on Wish. We will notify you when you receive a reward by sending an email and you’ll also get a notification on your notifications page, which you’ll see when you log in. Each reward is different and may vary in amount, and cannot be exchanged for cash or transferred outside of Wish.

You can always check on your rewards and their expiration dates in the Wish app.

How can I use my rewards?

Rewards will be automatically applied toward the purchase of your products. Please note that rewards cannot cover shipping fees, as shipping is fulfilled by stores across the world.

What is promo code? How does it work?

Promo codes allow you to save even more on your order. To redeem a promo code, please follow these steps:

  • Visit your Cart
  • When you’re ready to check out, click on the promo code field and type in your code
  • Click “Apply”. Your cart will be updated to reflect the added discounts.
  • Please note that some promo codes may not be used together.

How are strike-through prices and percentage discounts listed on Yombar .com determined?

Merchants provide the information in the item listings, including any strike-through prices/percentage discounts. Yombar .com does not represent, warrant, or guarantee that the merchant actually offered or sold the item at the strike-through price.

 

4,

Orders

How do I get help with my order?

For assistance, please contact our Customer Support team in your Order History and click “Contact Support” for the order you need assistance with.

If you’d like to listen to audio instructions for contacting us, please call  Yombar .com or chart .

Why is my order history empty?

If your order history is empty, it could be possible that you’ve logged into a different Yombar account.

If you do not see your purchases in your order history, please make sure you are logged into the correct account.

 

Why didn’t my order go through?

If your order didn’t go through and was denied, it may be possible that your payment was declined. Here are a few reasons why that may have happened.

  • The card is expired.
  • The account has insufficient funds.
  • The card was reported as stolen or frozen.

If you are using a debit card, be sure it has a CVV and can be billed as a credit card. Your order will also not go through if the product is unable to ship to your country.

Where can I find an invoice for my order?

You can find your order invoice in your Order History and click “Details”.

This page as well as the confirmation email you received can be used as an invoice for your records. Please note, stores are unable to attach an invoice to the outside of your package for customs purposes.